Alexandra House Care Home – Akari Care
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities
- Last inspected2023-03-07
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth70
- Compassion & dignity70
- Cleanliness68
- Activities & engagement55
- Food quality55
- Healthcare65
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2023-03-07
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the February 2023 inspection. This domain covers training, care planning, healthcare access, and nutrition. The published summary does not include specific observations about any of these areas. The home supports people with dementia and a range of other complex needs, making dementia-specific training and detailed, regularly reviewed care plans particularly important. No information is available in the published text about how the home involves families in care plan reviews.Is this home caring?
The Caring domain was rated Good at the February 2023 inspection. This domain covers staff warmth, dignity, respect, and whether people are supported to remain as independent as possible. The published summary does not include specific observations, quotes from residents or relatives, or examples of how staff interact with the people living there. For a home supporting people with dementia and other complex conditions, the quality of everyday human interaction is central to what makes care good or poor.Is the home responsive?
The Responsive domain was rated Good at the February 2023 inspection. This domain covers activities, engagement, respect for individuality, and end-of-life care. The published summary does not include specific examples of activities, descriptions of how the home tailors engagement to individual needs, or information about how the home supports people who cannot participate in group activities. The home's wide range of specialisms suggests a potentially varied population with very different engagement needs.Is the home well-led?
The Well-led domain was rated Good at the February 2023 inspection. The home is operated by Akari Care Limited, with Miss Karen Harkin named as the nominated individual. The improvement from a previous Requires Improvement rating across all five domains suggests the management team has been effective in identifying and addressing earlier shortcomings. The published summary does not include specific observations about management visibility, staff culture, or governance processes. Leadership stability and a culture in which staff can raise concerns are both important predictors of sustained quality.
Source: CQC inspection report →
What the evidence base says
The team here has experience supporting people with complex needs including dementia, learning disabilities and mental health conditions. They also care for adults under 65 with physical disabilities, offering specialist support across different age groups. For those living with dementia, the home provides specialist care tailored to individual needs. The team understands the importance of creating a supportive environment for residents with memory loss. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Alexandra House scores 72 out of 100, reflecting a genuine improvement from its previous Requires Improvement rating to a Good across all five inspection domains. The score is held back by limited specific detail in the published report, meaning several important areas for families, including food, activities, and night staffing, could not be independently verified from the inspection text alone.
Homes in North East typically score 68–82.Worth a visit
Alexandra House in Gateshead was rated Good at its most recent inspection in February 2023, with all five domains, Safe, Effective, Caring, Responsive, and Well-led, receiving a Good rating. This is a meaningful improvement from a previous Requires Improvement rating, which suggests the management team identified problems and acted on them. The home is run by Akari Care Limited and caters for up to 40 people with a wide range of needs including dementia, learning disabilities, mental health conditions, and physical disabilities. The main limitation of this report is that the published inspection summary is brief and does not include specific observations, resident quotes, or detailed evidence behind the ratings. This means the Good ratings reflect the inspector's overall judgement, but families cannot yet see the detail that sits beneath them. On a visit, focus on what you can observe directly: whether staff use your parent's preferred name, whether the pace feels unhurried, and whether someone in a senior role is visibly present and engaged. Ask specifically about night staffing numbers, agency staff usage in the last month, and how the home involves families in care planning.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Alexandra House Care Home – Akari Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How Alexandra House Care Home – Akari Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist support for complex needs in Gateshead
Residential home in Gateshead: True Peace of Mind
Alexandra House in Gateshead provides residential care for adults with a wide range of support needs. The home specialises in caring for people with dementia, learning disabilities, mental health conditions and physical disabilities, welcoming both younger and older adults who need round-the-clock support.
Who they care for
The team here has experience supporting people with complex needs including dementia, learning disabilities and mental health conditions. They also care for adults under 65 with physical disabilities, offering specialist support across different age groups.
For those living with dementia, the home provides specialist care tailored to individual needs. The team understands the importance of creating a supportive environment for residents with memory loss.
“If you're looking for specialist care in Gateshead, visiting Alexandra House could help you understand what they offer.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Alexandra House scores 72 out of 100, reflecting a genuine improvement from its previous Requires Improvement rating to a Good across all five inspection domains. The score is held back by limited specific detail in the published report, meaning several important areas for families, including food, activities, and night staffing, could not be independently verified from the inspection text alone.
Homes in North East typically score 68–82.Worth a visit
Alexandra House in Gateshead was rated Good at its most recent inspection in February 2023, with all five domains, Safe, Effective, Caring, Responsive, and Well-led, receiving a Good rating. This is a meaningful improvement from a previous Requires Improvement rating, which suggests the management team identified problems and acted on them. The home is run by Akari Care Limited and caters for up to 40 people with a wide range of needs including dementia, learning disabilities, mental health conditions, and physical disabilities. The main limitation of this report is that the published inspection summary is brief and does not include specific observations, resident quotes, or detailed evidence behind the ratings. This means the Good ratings reflect the inspector's overall judgement, but families cannot yet see the detail that sits beneath them. On a visit, focus on what you can observe directly: whether staff use your parent's preferred name, whether the pace feels unhurried, and whether someone in a senior role is visibly present and engaged. Ask specifically about night staffing numbers, agency staff usage in the last month, and how the home involves families in care planning.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Alexandra House Care Home – Akari Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How Alexandra House Care Home – Akari Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist support for complex needs in Gateshead
Residential home in Gateshead: True Peace of Mind
Alexandra House in Gateshead provides residential care for adults with a wide range of support needs. The home specialises in caring for people with dementia, learning disabilities, mental health conditions and physical disabilities, welcoming both younger and older adults who need round-the-clock support.
Who they care for
The team here has experience supporting people with complex needs including dementia, learning disabilities and mental health conditions. They also care for adults under 65 with physical disabilities, offering specialist support across different age groups.
For those living with dementia, the home provides specialist care tailored to individual needs. The team understands the importance of creating a supportive environment for residents with memory loss.
“If you're looking for specialist care in Gateshead, visiting Alexandra House could help you understand what they offer.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
